DANNS ELECTRICAL PTY LTD
NSW Electrical Licence No. 399632C
Residential Essentials Plan
Terms and Conditions — Annual Subscription ($49.99 / year)
1. What This Plan Is
The Residential Essentials Plan (“the Plan”) is a low-cost annual residential safety check provided by Danns Electrical Pty Ltd (“we”, “us”, “Danns Electrical”) at the property nominated by the subscriber (“you”, “the Customer”). It is a basic functional check, not a full electrical inspection, and is priced and scoped accordingly.
2. What Is Included
Each annual visit under the Plan includes the following, and only the following:
RCD push-button functional test — pressing the test (“T”) button on each accessible residual current device (safety switch) at the switchboard to confirm it trips.
Thermal imaging scan of the exterior of the closed switchboard enclosure, to identify visible signs of abnormal heat.
Smoke alarm activation test — performed only where an occupant aged 18 or over is present to grant interior access at the time of the visit.
A brief written summary of what was checked and any items noted, provided electronically after the visit.
3. What Is Not Included
For clarity, because this is a lower-cost, higher-volume service, the Plan does not include, and should not be relied on as:
A calibrated RCD test to AS/NZS 3760 (trip-time and trip-current measurement). The push-button test confirms the mechanism trips; it does not measure compliance tolerances.
A full electrical safety inspection, switchboard inspection with the enclosure opened, or wiring inspection.
A Certificate of Compliance, Certificate of Adequacy, or any document intended for sale, lease execution, insurance certification, or building approval purposes.
Repair, replacement, or remediation of any fault identified — this is quoted and charged separately (see clause 7).
An assessment of, or certification against, any landlord obligation under the Residential Tenancies Act 2010 (NSW) beyond the annual smoke alarm activation check described in clause 2.
4. Subscription, Payment and Renewal
The Plan is billed annually in advance at the price current at the time of your payment.
Your subscription renews automatically each year on the anniversary of your sign-up date, charged to the payment method on file, unless cancelled in accordance with clause 5.
We will send a reminder notice by email at least 14 days before each renewal charge, stating the renewal date and price.
We may vary the annual price for future renewal periods. Any price change will be notified at least 30 days before it takes effect, and you may cancel under clause 5 without penalty if you do not accept the new price.
5. Cancellation and Cooling-Off
You may cancel your subscription at any time via the online account portal or by written notice (email is sufficient); no phone call is required.
You have a 14-day cooling-off period from initial sign-up, during which you may cancel for a full refund, provided a service visit has not already been carried out.
Cancelling stops future renewals; it does not entitle you to a refund of the current annual fee if a visit has already occurred in that period, except as required by the Australian Consumer Law.
6. Access, Scheduling and Service Area
Visits are scheduled in batches by geographic area to keep the Plan affordable. Your visit date will fall within a scheduling window for your area, which we will notify in advance; we do not guarantee a specific date and time.
Where the switchboard is external and accessible without entering the property, the RCD and thermal imaging components will be completed regardless of whether an occupant is home.
Where interior access is required for the smoke alarm test, we will make up to two attempts (including any pre-arranged appointment) within the scheduling window. If access is not obtained, the smoke alarm component for that year is forfeited and will be attempted again at the next annual cycle; this does not entitle you to a refund or discount, as the RCD and thermal components will still have been delivered where accessible.
We reserve the right to apply a distance surcharge, or to delay commencement of service, in postcodes that have not yet reached a minimum subscriber density to support efficient scheduling. Where this applies to you, we will notify you before your first payment is processed, and you may cancel for a full refund if you do not wish to proceed on that basis.
7. Findings and Additional Work
If a fault, defect, or item of concern is identified during a visit, we will note it in your visit summary and, where appropriate, provide a separate written quote for remedial work.
You are under no obligation to accept any quote for additional work, and acceptance of the Plan does not commit you to any further services.
Where a finding presents an immediate safety risk (for example, an RCD that fails to trip at all), we will make reasonable efforts to bring this to your attention prominently and promptly, separate from the routine visit summary. Attendance to rectify such findings is a separate, separately charged job.
8. Nature of the Service and Limitation of Liability
You acknowledge the Plan is a basic-tier functional check, priced accordingly, and is not a substitute for a full periodic electrical safety inspection or a calibrated compliance test.
To the maximum extent permitted by law, our liability arising from or connected with the Plan is limited to the cost of the annual fee paid for the visit in question, except in relation to any consumer guarantee that cannot be excluded under the Australian Consumer Law, or in relation to death or personal injury caused by our negligence.
We are not liable for any fault or defect that a basic push-button RCD test or an exterior thermal scan would not reasonably be expected to detect, including faults that would only be identified by a calibrated AS/NZS 3760 test or an internal inspection of the switchboard.
9. Photos, Thermal Images and Data
We may take photographs and thermal images of the switchboard exterior and, where relevant, smoke alarms, for the purpose of preparing your visit summary and our internal records.
These images will not be used in marketing or shared with any third party without your separate, specific consent.
Your contact and property details are used only to schedule and deliver the Plan and will be handled in accordance with our privacy policy.
10. Insurance
Danns Electrical Pty Ltd makes no representation that participation in the Plan will reduce your home or landlord insurance premium. Any potential insurer discount will only be advertised where we hold written confirmation from the relevant insurer, and any such discount is a matter between you and your insurer, not a guarantee provided by us.
11. General
These Terms are governed by the laws of New South Wales, Australia.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee under the Australian Consumer Law that cannot lawfully be excluded.
If any clause is found unenforceable, the remainder of these Terms continues to apply.
We may update these Terms from time to time; the current version will always be available on our website, and material changes will be notified before your next renewal.
POST CODE AVAILABILITY:
We are currently offering this plan to the following Australian postcodes:
2000, 2007, 2008, 2009, 2010, 2037, 2038, 2039, 2040, 2041, 2042, 2043, 2044, 2045, 2046, 2047, 2048, 2049, 2050, 2110, 2111, 2112, 2113, 2114, 2115, 2116, 2117, 2118, 2127, 2128, 2130, 2131, 2132, 2133, 2134, 2135, 2136, 2137, 2138, 2140, 2141, 2142, 2143, 2144, 2145, 2146, 2147, 2148, 2150, 2151, 2152, 2153, 2154, 2155, 2156, 2157, 2158, 2159, 2160, 2161, 2162, 2163, 2164, 2165, 2166, 2167, 2168, 2170, 2171, 2172, 2173, 2174, 2175, 2176, 2177, 2178, 2179, 2555, 2556, 2557, 2558, 2564, 2565, 2566, 2567, 2570, 2745, 2747, 2748, 2749, 2750, 2751, 2752, 2753, 2754, 2756, 2757, 2758, 2759, 2760, 2761, 2762, 2763, 2765, 2766, 2767, 2768, 2769, 2770, 2773, 2774, 2776, 2777, 2778, 2779, 2780, 2782, 2783, 2784
If you do not live in one of these postcodes – this service is not currently available to you. If you subscribe to this plan without realising – let us know and we will offer you a refund.
Danns Electrical Pty Ltd — NSW Licence No. 399632C. Last updated: 25/8/2026.